During the last year of my Bachelor’s Degree in Computer Engineering, my passion for the public sector grew so I have decided to write my final thesis on that topic, supervised by Joep Crompvoets, full professor at the Public Governance Institute of KU Leuven and senior lecturer Predrag Suka from my alma mater.
In the thesis, I studied the intersection of service, urban and transition design within the public sector, set up to create a value mapping tool for strengthening co-creation in public services.
The proposed co-creation model and the value mapping tool work in synergy and are envisioned to be used together. With this orchestrated use, the tool does not only strengthen co-creation in public services but offers actionable points for future development. It helps identify citizen’s area of interest related to a specific problem by utilising transition design and the introduced the concept of spatial touchpoints and value statements. The end output are key action points left to public service managers to tackle later on – but in this case the journey might be more important than the destination.
You can read the thesis here.
