Recognising that recently there has been a heightened interest in understanding how public spaces play a role in knowledge sharing acquisition within the urban design and planning and knowledge management field, as a part of my Knowledge Management course, I’ve explored how proactive knowledge capture can improve public services.
The goal of this essay was to discuss the outcome of knowledge creation and sharing in public spaces and to analyse how it can be captured and used as input for creating or improving public services. In doing so, the public sector, the citizens, the public space and public services have been observed through the socio-technical frame and the question: “How is knowledge created and shared in their interdependent interaction?”.
The results show that the outcome of knowledge creation and sharing in public spaces is often “knowledge missed” – a missed opportunity by the public sector to capture and use that knowledge to improve public services. Possible mechanisms for knowledge capture, as well as future research directions, have been presented and discussed.
Read the essay here.
